Frequently Asked Questions
Fairytale Creators is a Family Owned Business, dedicated to helping women feel beautiful and powerful! ❤︎ We have the best customer service in the world! Our company policy above all else is to make our Beautiful Fairytale Creators, a.k.a. you, HAPPY. If you have any questions about your order, or need help in resolving an issue, our team will get you sorted ASAP: Support@FairytaleCreators.com
Where should I wear my crown?
We at Fairytale Creators believe there is ALWAYS an excuse to rock your crowns!
Here are a few places/events where you should DEFINITELY wear crowns...
- Girls Night
- Date Night
- A Fancy Dinner Party
- A Lavish Get Together
- A Special Event
- The Red Carpet
- The Movies
- An Audition
- A Speaking Engagement
- A Book Reading
- A Job Interview ("A girl's got to stand out.")
- An Art Show
- The Beach
- Picking Your Kids Up From School
- When Writing/Reading A Book!
- The Office
- While Making A YouTube Video
- Costume Parties
- Easter Sunday
- Your Birthday, Of Course!
- Your Wedding!
- A Renewal Of Your Vows
- Your Rehearsal Dinner
- Your Honeymoon
- Role Playing ;)
- Baby Shower
- While in Labor!
- Closing On A Home
- While Cleaning Your Home
- While Cooking
- While Watching Your Favorite Movie
- Running Errands
- While Walking Your Dog
- To Feel Inspired!
Some of our Fairytale Creators are bold enough to wear their crowns as a part of their daily wardrobe. They don't leave the house without a crown, tiara, headdress or dainty headpiece. We encourage you to do the same. ❤︎
Crowns will make you happy. Wearing them will inspire you to be brave. Keep your crowns on display in your home when you aren't wearing them. Decorate your home with them! You will feel like the Queen you are while wearing your crowns. Even if you're simply cleaning your home or cooking a meal for your family... You are a Queen.
Once you experience all of the positivity that comes your way while wearing your crowns, you'll wonder why you haven't worn them all along.
Do you custom-make crowns or other fairytale products?
Fairytale Creators has hundreds of crowns to choose from!
Unfortunately we do not accommodate custom-made orders at this time. However, reach out to our amazing customer service team at Support@FairytaleCreators.com. Tell them what you are looking for and they will come up with a detailed list of top picks for you! We are 100% sure you'll find at least one crown that fits your fancy.
New fairytale products become available frequently. We suggest bookmarking FairytaleCreators.com. Check in often to see if a new piece catches your eye.
Do you do gift wrapping?
Our crowns are STUNNING beyond belief! They are even more beautiful in person. We want to keep your crowns safe and sound during their travels. The current packaging is not fancy, it's practical and safe.
If you are gifting a crown, we would suggest re-wrapping it. Or, if it is being sent from afar, explain that it won't arrive in a beautiful package, but the gift itself will be stunning.
How long does shipping take? May I pay for expedited shipping? Currency?
Many times our crowns and fairytale products deliver in just 2 weeks! We promise delivery within 12-39 days. This allows for customs processing time, travel between countries and any unexpected delays.
Our currency is in USD. We have a currency convertor on our boutique for our overseas customers. Our customers will always receive FREE shipping. Depending on where you are located, you may or may not be responsible for your countries tax/VAT/import duties, etc.
We suggest ordering your crowns, tutus and other fairytale products at least a month in advance of your event to insure they arrive with time to spare.
What are your payment methods and privacy/security protocols?
Fairytale Creators takes any/all credit cards (including gift card types), debit cards, etc. (If you do not have a credit card, you can contact us directly at Support@FairytaleCreators.com. We have a PayPal checkout solution for you.)
All of your information is secure and encrypted. Fairytale Creators does not share or sell your information to any outside sources. We follow strict security guild lines. Our customers are our absolute TOP priority.
We find, many times, our customers come back 2, 3, 4, 5, 6, 7 times because they have wonderful experiences with our boutique and the crowns/fairytale products they purchase.
If, in the very rare instance there is any kind of issue with your order, or you are in need of a return, refund, exchange, tracking updates, etc. our customer service team will get you taken care of promptly and efficiently. And of course, your credit card is a means of protection. If there was ever an issue, you can open a 'dispute' directly with them and they will make sure you get sorted.
Rest assured, we will get you taken care of no matter what. You can feel free to place an order with us and know that your private information will remain just that, private.
When will a sold out crown become available again?
If there is a specific fairytale piece you want to order, but it is currently sold out, reach out to our customer service team via Support@FairytaleCreators.com. We will restock the crown if possible. If we are unable to restock, we will provide you with a list of similar products you might like.
Also bookmark FairytaleCreators.com! Check in often to see if/when your favorite piece becomes available again.
How can I track my order?
A few days after you place you order you will receive a tracking update via email. This will give you your tracking number and latest tracking update. You can track your order directly on our boutique here: https://fairytalecreators.aftership.com
You can also find this page by visiting FairytaleCreators.com and clicking on the ‘Order Tracking’ page. Outside of our boutique, you can track your crown via your local countries post such as USPS, Canada Post, Australia Post, DHL, Royal Mail, etc.
Tracking information may not be available for the first week. Take into account our standard 12-39 day shipping time. Try your best to be patient. We know, you want your magical products in your hand/on your head ASAP! ❤︎
I ordered three crowns, but only received two? Where is the other one?
All of your Fairytale Products are on their way! Rest assured. If you ordered more than one of our magical fairytale product, they may arrive at different times.
Do you have crowns suitable for children?
We have quite a few crowns that are PERFECT for children.
Children love any and all of our smaller crowns, and they fit them perfectly. Such as our Beguiling Green Crystal Crown, Unencumbered Cute Princess Diadems, Beloved Goddess Elf Tiara, Heroic Fearless Queenly Tiara and more!
Most of the metal in our crowns is somewhat pliable. Adjusting the size to fit a the head of a child should be relatively easily. We would not suggest buying our tallest crowns for children (you can read the height of each crown in the description), as they are very well-made and can be heavy on a child's head.
Below all of our Fairytale Products are customer reviews where you can hear your fellow Fairytale Creators opinions, and see photographs.
What are your crowns made of? What are their exact dimensions?
The dimensions of our crowns vary, as well as the material they are made of. In each description of the crown you can read the height, diameter and materials used.
Many of our crowns are made with high quality, alloy metal materials and crystal rhinestones. We also have crowns designed with natural stones such as quartz crystal, some with precious stones, others with resin, glass and/or fabric materials. It very much depends on the crown.
If you need detailed information about a specific crown, you may email us at Support@FairytaleCreators.com.
I heard you give a free crown away. How can I join the giveaway?
Every month, one lucky Fairytale Creator will receive the Splendid Wild Nature Tiara 100% on us.
Follow the steps below for a chance to win this crown...
Purchase a crown/tutu or any other Fairytale product on our store. Any product you desire.
For every product you purchase, your name will be put into a drawing for a chance to win the Splendid Wild Nature Tiara. For example, if you buy one item, your name will be into the drawing once. If you buy ten, your name will be put into the drawing ten times.
Every month, at the beginning of the month we send a private email to the winner informing and congratulating them. The Splendid Wild Nature Tiara will be shipped to the winners home address, (which our system will have already captured because of their previous purchase). The FREE tiara will arrive within our standard 12-39 day shipping time. And of course, you never pay shipping.
On the first of every month, the contest will begin anew. Past purchases will not be included in the new months contest. Make sure you add Support@FairytaleCreators.com to your address book so you never miss an email.
We do this monthly contest because we LOVE our Fairytale Creators so much. We appreciate you. We admire you. We wish you the ULTIMATE Fairytale Life.
FairytaleCreators does giveaways and weekend sales often. Bookmark FairytaleCreators.com, sign up for our email list and be open and ready for amazing deals!
How do I attach the crowns to my head?
Most, but not all of our crowns have small holes at the ends and/or in the base of the crowns. Their purpose is to attach the crown securely to your head using bobby pins. Some of our Fairytale Creators like to tie their crown to their head using ribbon.
The majority of our crowns are designed with a slightly pliable metal material. You should be able to carefully mold your crown to best fit the shape of your head.
What is your product guarantee?
Fairytale Creators guarantee our products will arrive as described.
If for some reason there is an issue with the goods or delivery, please contact us at Support@FairytaleCreators.com. We will arrange to either refund you for a lost or damaged crown or send you a replacement.
Returns need to be postmarked within 7 days of delivery. Contact our team and we will issue you a return shipping label.
We have stellar reviews from our customers underneath each product. We have the greatest customer service on the planet. We at Fairytale Creators do everything in our power to fully satisfy our fabulous customers and bring great value to their Utopian existences!
What countries do you ship to?
Fairytale Creators ships to the following countries; The United States, The United Kingdom, Ireland, The United Arab Emirates, Saudi Arabia, Canada, Australia, New Zealand, Mexico, Norway, Denmark, Finland, Sweden, The Netherlands, Belgium, Spain, Portugal, Germany, France, Switzerland, Greece, Czech Republic, Austria, Russia, Brazil, Indonesia, Japan, Singapore and Malaysia.
We will expand our reach to many more countries in the near future. If we don't ship to your region at this time, reach out to us and ask if it's possible!
One of the jewels fell out of my crown during its travels. What can I do?
If a jewel falls out during transit, no worries! This will be a very easy fix. Simply super glue it back into it’s proper place. Your crown will be as good as new!
If on the extremely rare occasion your crown is damaged beyond repair, please email us at Support@FairytaleCreators.com. We will resolve any issue with the utmost professionalism.
It is our company mission to create quality products and most importantly, make our customers happy.
If you need further information, please don’t hesitate to contact us at Support@FairytaleCreators.com.
Our fantastic customer service team will get you taken care of at their earliest convenience. Our company policy above all else is to make our Beautiful Fairytale Creators HAPPY.